TRC's Financial Services Practice provides custom market research and consulting services that help banks, mutual fund companies, brokerage firms, and credit providers succeed in an increasingly competitive and regulated environment.
These firms need information about the desires and preferences of customers - whether they are end consumers or intermediaries selling to the consumer - and on how best to serve their most profitable relationships. They require intelligent feedback so as to optimize the mix of traditional and emerging service and distribution channels.
They seek advice on ways to best allocate resources to keep customer satisfaction high and churn low. And, they must monitor all-important perceptions of their brands - among current and potential customers - to ensure that industry consolidation and geographic expansion do not erode the image they have worked so hard to establish.
For nearly two decades we have built partnerships in the Financial Services arena by filling these information needs and, more importantly, by providing our clients with actionable, thoughtful recommendations for meeting their business goals.
Let us put this experience and insight to work for you.